(Unofficial) FAQ of Voltage Inc. Games

Last Update 9/26/14: Added link to GREE announcement. After November 25th, all GREE related questions will be removed and replaced with PARTY related questions. NOTE: Questions regarding any ongoing...

Last Update 9/26/14: Added link to GREE announcement. After November 25th, all GREE related questions will be removed and replaced with PARTY related questions.

NOTE: Questions regarding any ongoing Be My Princess for GREE events are most likely answered in the event info posts I’ve made, which you can more than likely find on the Home page.

I can’t tell you how annoyed I get whenever I see questions LITTERED on Voltage Inc.’s Facebook pages that are either repeated or for some reason haven’t been answered yet, or have an obvious answer that apparently flew over their heads. I’m not a spokesperson for Voltage Inc. nor am I pretending to be, but I thought I’d try to help someone out and make it easier if they do a Google search and will add to it if I see more or if someone asks me. Edit: I’ll also try to include questions from our related search terms.

So, questions that will be answered below the cut are:

General:

  • What is this? (Anime? Manga?)
  • Where can I play this?
  • How can I play on my computer?
  • Why do I need an internet connection to play these games?
  • Is it free?
  • Where can I download Voltage games for free?
  • I had to uninstall and reinstall my game because of X reasons, but now it says I have to repurchase everything again?
  • Will I lose all my purchases if I uninstall or forget my Transfer Data? Will I have to buy everything again?
  • Is this a Yaoi game? Make a Yaoi version!

English games:

  • Do I have to pay with real money?
  • Can’t you make the routes cheaper?
  • Can’t you make some characters free?
  • How much does each route cost?
  • Do I have to pay again to play?
  • What are Spin-Offs/Specials/Sub Stories?
  • If I buy the Spin-Off/Special/Sub Story, will I be able to play all the characters?
  • Can I transfer my purchases from iPhone to Android? Vice-versa?
  • Why are you destroying the games and replacing their beautiful art with that new ugly art!?
  • What happens in X game/route/spoiler question?
  • How do I know which ending I will get?
  • Why didn’t I get any e-mails after I finished a chapter?

GREE:

  • What’s the difference between this version and the app version of X game?
  • Can you transfer data?
  • Can’t you make the event gachas easier?
  • How can I get free GREE coins?
  • How often do events occur?
  • How do I upgrade from a Guest account?
  • How do I know what my time is in UTC?
  • I hear GREE is closing or shutting down?! new

Japanese games:

  • When will you make X game in English?
  • I heard that Voltage Inc. isn’t planning on releasing X game?

Misc.

  • You should make a vampire love story!
  • How can I contact Voltage Inc. and Voltage Entertainment USA Inc.?
  • I heard A Knight’s Devotion was cancelled!

My Sweet Bodyguard (App Version) And Later

  • Why did Voltage change the UI?
  • So now I can restore my save data, too?
  • Why do I keep getting an error when I input a code for the Invite a Friend Campaign?

The ones with the * are questions related to recent problems.

General

Q: What is this?

A: Voltage Inc. is a developer of phone-based otome games, or dating simulation games, that originated in Japan in 1999 and began to expand to the English speaking audience in 2011 with their first English release Pirates in Love. Their games are pretty much about you being in the shoes of a woman who develops a romance with one man out of a group of men, in which you decide which man to pursue. Non-GREE versions of their games are straight Visual Novels where the Prologue is free to play, but each individual route must be paid for. A Visual Novel is, as it sounds, a story told using images and text. To progress through the story, the player is needed to make choices for the main character, whose point-of-view you play through, and these choices determine what ending you get once you reach the end of the game. In Voltage Inc.’s games, the choices you make determine what kind of ending you get with the guy whose route you are playing. The GREE versions are the same, but you are limited to the amount of story you can progress every day and Missions are needed in order to progress through the story when they are presented, which consist of either buying in-game avatar items or raising a stat. While the game is free, you also have the option to pass these limits by using real money to do so, though it is not mandatory.

TL;DR: It’s a game where you read a romance story in which you play a woman and attempt to get to the best ending in the route (Super Happy, Happy, or Good endings, depending on which game you are playing) by making choices that affect the ending you get as you progress through the story.

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Q: Where can I play this?

A: These games are only available for Android OS and iOS mobile devices.

Games that utilize the new UI are the only ones that can work on a tablet. These games, at the time of this writing, are My Sweet Bodyguard (App version) and any game released after.

As of March 26, 2013, My Sweet Bodyguard is now available for Facebook mobile. The game content is the same as the GREE version but with Bodyguard on Facebook, you’ll can play and share Bodyguard with all of your friends on Facebook. Anyone with an Android/Iphone and a Facebook account can play! Please use Safari on iPhone and the standard browser on Android to play.

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Q: How can I play on my computer?

A: VOLTAGE INC. GAMES WERE NOT MADE FOR PC.

VOLTAGE INC. GAMES WERE NOT MADE FOR PC.

VOLTAGE INC. GAMES WERE NOT MADE FOR PC.

Yes, there is a way to bypass the phone thing as I have mentioned before. However, after thinking long and hard on it, I’ve decided to not disclose how to do it. While I’m sure Voltage Inc. would be happy for their games to be played more, I don’t know where they stand on using anything other than a phone to play their games, and the last thing I’d ever want OR need is an unwanted legal e-mail from Voltage Inc. regarding that matter. My decision is also backed by the some of the changes from the recent maintenance on Be My Princess for GREE which, from what I can tell, now makes it impossible to play the story using a browser. So please understand if I don’t feel like I should share this.

Also, you really shouldn’t complain to Voltage Inc. about problems you’re having with any of their games if you’re not using them on an Android or iOS mobile device.

Because, you know, VOLTAGE INC. GAMES WERE NOT MADE FOR PC.

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Q: Why do I need an internet connection to play these games?

A: From what I can tell, when you download the app games, you are not downloading all the game data. Instead, the data is stored on a server belonging to Voltage Inc. and can only be accessed from inside the app after you’ve made your purchases and selected a story to start or continue. Why Voltage Inc. decided to implement this with their games I don’t know, but the only reasons I can think of are 1. the game data itself takes up A LOT of storage space and this allows you to be able to play the games without having to be burdened with the data taking up so much phone space, and 2. to make sure that these games aren’t pirated in the same way as, say, Dandelion -Wishes Brought To You- needs internet connection to play.

As for the GREE games, it’s the same as playing Facebook games. It’s an online social gaming platform, emphasis on the online.

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Q: Is it free?

A: Only the prologue of the app versions are free. Each individual route, sequel, epilogue, and spin-off need to be bought in order to play them.

The GREE versions are free with the options to pay to advance further in the story and buy special items.

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Q: Where can I download Voltage games for free?

A:

Stop right there. You should feel bad for even trying.

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Q: I had to uninstall and reinstall my game because of X reasons, but now it says I have to repurchase everything again?

A: You do not need to repurchase anything as long as you are using the same account and OS previously used to make the purchases.

If you are using an Android device, simply go to the buying page and tap “Buy”. This will send you to the purchase page in Google Play and you should receive a pop-up saying that you’ve already purchased that item. Tap “OK” and you should be sent back to the story selection page. Tap on the story you purchased and did the above to, and you should be able to play it again.

If you are playing a game that has the Transfer Data option, make sure that you do a data transfer if you want all your old saved progress back.

For iUsers, simply tap the “Restore Purchases” button.*

    *I am not an iUser and only know this from what I’ve read online from iUsers. If there are any more steps to take, please let me know and I will make the changes.

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Q: Will I lose all my purchases if I uninstall or forget my Transfer Data? Will I have to buy everything again? new

A: For Android users, I can safely and confidently say: No. As previously stated, you WILL NOT lose any purchases if you are using the same account and OS that you used at the time of the purchase. Your purchases are not connected to the app or game. They are connected to your Google account. You will never lose your purchases and have to buy everything again unless you change from Android to iOS or delete the Google account you used to make the purchase.

If you lose your Transfer Data for the new UI, you will still be able to play all your previously purchased games. You just have to follow the same procedure as the above answer states. The Transfer Data is only to save your Save Data and your progress. The only downside to losing your Transfer Data is that you will have to replay all the stories to get the CGs again.

I cannot confidently say if this is the same for iOS users, but I am pretty sure it works the same way.

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Q: Is this a Yaoi game? Make a Yaoi version!

A:

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English Games

Q: Do I have to pay with real money?

A: Yes.

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Q: Can’t you make the routes cheaper?

A: Though I don’t know what goes into the pricing of the English version, I will say this: The English version prices for the main stories are, at the time of this writing, already cheaper than the original Japanese versions. The prices for the other stories (epilogues, sequels, spin-offs) are only a few cents cheaper in the Japanese versions than the English versions, so there isn’t much of a difference. Please remember that Voltage Inc. is, first and foremost, a business. If they make their products too cheap, they will not make a profit. Alternatively, cheaper priced products means cheaper games (in content) and we may not even get as many more games as we could. So while I can feel for those who think the prices are too high, I also understand that Voltage Inc. needs to make a profit so they can give us more games. And right now, more purchases in the English market will definitely show that we want more games. Though I will say that, if I remember correctly, there has been a sale in stories before in the Japanese versions. Whether or not the English versions will have a sale is unknown, so I would advise that you not hold your breath for it.

As of September 17th, Voltage Inc. has begun to have sales in celebration of new releases and various occassions as well as holiday sales.

You can check out this tumblr response to a piracy post from an ex-Voltage Inc. employee to give you an insight on how much it costs to localize these games, where that money is going to, and the work that goes into them. In short, it is NOT cheap.

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Q: Can’t you make some characters free?

A: Same as above.

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Q: How much does each route cost?

A: Typically, each route costs:

Main Story – $3.99 USD
Epilogue – $1.99 USD
Sequel – $3.99 USD

However, some games can have different prices for their stories outside of the Main Story and Epilogue, so it’s best to see from the app itself to see how much a story costs.

If there are any that have a different price, please let me know so I can fix this.

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Q: Do I have to pay again to play?

A: No. Once you have paid for a route, you do not need to pay to play it again.

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Q: What are Spin-Offs/Specials/Sub Stories?

A: Spin-Offs/Specials/Sub Stories are like extra stories that you can read so you can see more of a character outside of the Main Story.

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Q: If I buy the Spin-Off/Special/Sub Story, will I be able to play all the characters?

A: That depends on which spin-off you purchase. On the Buy page, before you make the purchase, you will be able to see which characters are available in each spin-off, as seen below.

spin-off-chara

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Q: Can I transfer my purchases from iPhone to Android? Vice-versa? 

A: No. Purchase transfers are only available if you use the same account of one OS and transfer to another mobile device of the same account and OS previously used to make the purchases.

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Q: Why are you destroying the games and replacing their beautiful art with that new ugly art!?

A: As I have mentioned before, I already gave my own opinion on this matter on tumblr and I feel that it should be reiterated. I will also add that this “beautiful art” is only “beautiful” to people who like the Japanese anime style of art. To those who do not care for this style or for the Japanese culture, they won’t have any interest in even downloading and playing the prologue to these games. (Heck, my mom calls the anime style “los monos feos,” the ugly cartoons.) There is, however, a better chance of them downloading the versions released by Voltage Entertainment USA Inc. and purchasing from there if they like it. So no, I do not think that Voltage Inc. should stop their Westernized releases. That is like saying that, where I live, all food should be spicy because everyone likes spicy food more than non-spicy food. Which, of course, is NOT true. (Okay okay, so that example was a bit extreme, but I think it still counts!)

Anyways, like I said in a previous post: If you feel that you still have a problem with the Westernized art, please let them know how you think they can improve. Don’t just tell them to stop. If you prefer the original art over the Westernized art, then you, like it or not, are NOT their target audience.

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Q: What happens in X game/route/spoiler question?

A: As much as I understand someone’s need for spoilers, I also feel that if you really want to know a spoiler, then you should be able to at least look it up on Google or buy the game yourself, in which I wouldn’t see a problem in, say, telling someone the spoiler is in so-and-so route. One of the major problems I have with the Facebook pages is the insane amount of spoilers posted on there from Japanese releases that have yet to be brought over for the English speaking audience, or spoilers from a release soon after it is released. Of course, I can just ignore and skip the comment or text post that has spoilers and probably leave knowing only very little and enough to probably forget, but it is harder to get past image posts without first seeing it, calling out “SPOILERS!”, and then using Adblock Plus to block the image from showing again in the timeline. (Yes, those posts show up together on the Facebook page just as it shows in the screenshot.) And I find it harder to forget images than text. (Please don’t ask me to go to the related tags on tumblr. I think it’d be worse than the Facebook stuff . . . .)

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Q: How do I know which ending I will get?

A: Unless you follow a legit guide OR you know for sure that you are picking the right answers for the ending you want, you will not know what ending you will get until you reach the final chapter, which is, or includes, the ending you ended up with.

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Q: Why didn’t I get any e-mails after I finished a chapter? 

A: Chances are that you won’t get any e-mails for the first few chapters of a story unless you are playing a Spin-Off/Special. If you still do not receive an e-mail, try using a different e-mail address. If it still does not work, then try contacting Voltage Inc.

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GREE

Q: What’s the difference between this version and the app version of X game?

A: Typically for Voltage Inc. games, the GREE version has an alternate story from the app versions of their games. For example: Be My Princess for GREE is the story of a woman fresh out of university whose dream is to be a fashion designer and is later hired by the princes as their personal designers. In the app version, the heroine is an average exchange student, still attending university, who finds herself mixed up with the princes for different reasons (depending on whose route you play) after having been invited to attend a ball with one of them.

Also, the GREE version is completely free to play. However, you are limited to the amount of story you can progress every day and Missions are needed in order to progress through the story when they are presented, which consist of either buying in-game avatar items or raising a stat. You also have the option to pass these limits by using real money to do so, though it is not mandatory.

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Q: Can you transfer data?

A: As far as I know, there is no way to “transfer data.”

However, if you are attempting to use the same game data in another phone, all you have to do is login to GREE with the same account information you used to register your account. If you did not register your account and were, instead, playing as a Guest, then you cannot play on another phone until you get your account registered.

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Q: Can’t you make the event gachas easier?

A: The gachas work like a toy vending machine where you put in some quarters and a capsule with a toy, sticker, or fake tattoo and such come out. And like those toy vending machines, you don’t know what you’ll get until it comes out. Continuing to use the toy vending machine will give you more chances of receiving a rare prize. However, this also gives you more chances of getting the same items multiple times. Depending on the rarity of the item, or how many of a rare item are in each machine, it may take a while and a few dollars to get that rare item.

The gachas in the GREE games work the same way, except that there is an actual control of the rare items being there, as opposed the the vending machines where you may be trying to get the rare item when it’s not even in the machine anymore.

So yes, it can be difficult to complete the event gachas because of the time limit of the event and the amount of gacha points each spin costs, but it IS possible to complete the collections. Whether or not Voltage Inc. can make the chances of getting all the items before the end of the event easier, I don’t know. Please also keep in mind that part of the process in completing the collections also depends on the amount of gacha points you yourself have. Voltage Inc. has made it so that, at least in Be My Princess, completing a mission in events gives you gacha point cards, which can be used for the event if you want. Right now, with having two Lucky 24hrs during the White Day event, you are given even more chances of playing the gacha and completing the collection. Event is over.

The gachas are also only to get bonus items when playing the event and are NOT necessary for the progression of the event stories or main stories. This also goes for the Ranking prizes, it is only a bonus item. It is not a race.

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Q: How can I get free GREE coins?

A: There is no way to get free GREE coins. The only way to get GREE coins is to buy them using real money through the GREE app.

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Q: How often do events occur?

A: There is no way to tell how often events will occur unless Voltage Inc. makes an announcement on it, which, up until now, they have not done. So far, events are released as they come or are ready and there have been no official plans on future events announced.

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Q: How do I upgrade from a Guest account?

A:  This only works if you’ve only played one GREE game or have other GREE games under the same Guest account. If you have multiple Guest accounts for different games, then you will be unable to combine them into one account and will have to make separate GREE accounts for each game.

  1. From inside the app, tap on the gree-home Home button
  2. Tap the Menu icon on the top left (blue with three white lines)
  3. Tap on the grey user profile icon
  4. Tap “Upgrade”
  5. Follow the steps to signing up for a GREE account
  6. Ta-da~!

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Q: How do I know what my time is in UTC?

A: If you’re having problems figuring out what UTC time corresponds with yours, here’s an online Time Zone Converter. All you have to do is change the hour to the UTC time you want to convert and change the first location to UTC/GMT from the drop-down menu of locations (it’s the first one). Then either click “Time Zones…” on the second location to your own time zone or select your city (or the city that shares your time zone) from the drop-down menu of locations. Then click “Convert time”. The time converted will then show under the column “Local time” after the date on the second/bottom row (your location). (Ex. Friday, March 1, 2013 at 8:00:00 A.M.)

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Q: I hear GREE is closing or shutting down?!

A: Due to the decision to discontinue overseas platform operations, the GREE App will no longer be available on Google Play or the App Store in Mexico, Brazil, France, Germany, Italy, Portugal, Russia, Indonesia, Taiwan, and Korea after Wednesday, April 30th, 2014.

Since the GREE App will be removed from the stores, there will no longer be version updates for it nor will it be available for download or installing through the stores.

*Android users only: If the GREE App is not installed on a smartphone, purchasing Coins will not be possible from most games. It is recommended that you use up all your GREE Coins before switching smartphone devices.

new On September 25th, Voltage Inc. released an announcement in their GREE games that service will be ending for all users in all countries using their English GREE apps. You can read more here.

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Japanese Games

Q: When will you make X game in English?

A: Voltage Inc. is unable to tell customers on whether or not a game can or will be brought over for the English speaking audience, though it does not mean that they don’t plan on doing so.

You can, however, see what Voltage Inc. has planned as far as stories to be released soon at their online catalog. (Best viewed on a mobile device.)

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Q: I heard Voltage Inc. isn’t planning on releasing X game?

A: Same as above.

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Misc.

Q: You should make a vampire love story!

A: Voltage Inc. already has a vampire themed game titled 恋人はヴァンパイア (crappy translation: My Vampire Lover). However, this game has already been cancelled.

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Q: How can I contact Voltage Inc. and Voltage Entertainment USA Inc.?

A: You can check my post How To Contact Voltage Inc.

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Q: I heard A Knight’s Devotion was cancelled!

A: Okay okay, let’s get one thing straight here. Voltage Inc., as they have ALWAYS been with any other app, is vague on the future of A Knight’s Devotion. The English game is currently on an undecided status.

愛を捧ぐ伝説の騎士 (Ai wo Sasagu Densetsu no Kishi, the original Japanese game), according to Japanese otome players, has been cancelled on the original platform due to low sales. The Android and iOS app version are just ports, meaning that there can still be releases as long as there are still stories that haven’t been ported yet and there is still demand. The same goes for the English releases.

You can support Voltage Inc. by buying the stories (and staying off of Youtube), and sending them an e-mail telling them that you still want to see their games being translated and updated.

Please be aware that this is not the first time any of their games have been cancelled due to low sales. Some never even made it to an Android or iOS release. Remember that the best way to tell them you want these games is with your wallet and e-mails telling them so.

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My Sweet Bodyguard (App Version) And Later

Q: Why did Voltage change the UI?

A: While I can’t speak on behalf of Voltage on this matter and I don’t know the legit reason for the UI change, I do believe that since Voltage is wanting to change to this new system, they wanted to expose their English customers to it as soon as possible. Along with the release of 復讐のキスをあなたに in Japan, which also uses the new UI, I would say that this is the way that Voltage plans to release their future smartphone app games. As such, they probably think it’s a good idea to expose their English customers to it so that we have an earlier transition to the new system. So if you’re not a fan of the new system, the best thing I can tell you is to e-mail Voltage about what you like about the system, what you dislike, and what you think Voltage can do to improve the system without telling them to trash it. The good thing we can think about is that along with this new UI, it gives us an idea that Voltage might be planning to release their future releases to the English speaking audience. ~~If we’re allowed to dream, we even be able to see English releases not too soon after a new Japanese release. Heck, who knows? We might be able to able to get simultaneous releases!~~

~*~ – I said if we’re allowed to dream! I honestly don’t know what Voltage Inc. is planning for us in the future, but whatever it is, I am looking forward to it.

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Q: So now I can restore my save data, too?

A: Yes! Along with the new UI, you now have the option to not only restore your purchases, but to also restore your story data. To do so, just follow the steps below:

FIRST! Before you uninstall, make sure you copy down your transfer IDs.

  • From the Home page, go to “Settings”
  • Go to “Transfer Data”
  • From here, copy down your Transfer IDs (App ID and Sub ID) or tap the E-mail button to get them sent to you

Once you’ve got them copied down, you can uninstall and reinstall the app. Then:

  • Go back to “Transfer Data”
  • Tap “Enter transfer IDs”
  • Enter your App ID and Sub ID that you copied down
  • Tap “Transfer”
  • Go to your desired story page
  • Tap “Buy” on each story you have bought. You cannot regain your past progress unless you do so. new

And that should do it! Invite a Friend Campaign images will not be saved to your Transfer ID’s, so make sure you saved them before uninstalling! Please remember that this method currently only works with all apps EXCEPT Pirates in Love, Seduced in the Sleepless City, and Love Letter From Thief X, since they are the only games that currently use the old UI.

new Also note that, recently, Voltage Inc. has changed the way we use Transfer ID’s. Instead of keeping the same Transfer ID’s regardless of how we use them, we are now given a brand new set of ID’s each and every single time we use them. Once you’ve done a data transfer with one set of ID’s, you will no longer be able to use them again. Please write down, e-mail to yourself, or save these new ID’s every single time you do a transfer, or else you will lose all your progress and save data. Your purchases will still be intact.

And HOLY CRAP does this mean we might get 社内恋愛★2人のヒミツ?! AKJSDFHAJHGAJKNHEAG AHA IT HAPPENED!!! /shot

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Q: Why do I keep getting an error when I input a code for the Invite a Friend Campaign?

A: If your problem is not internet connection related, then it can be one of two things.

  • The code you are attempting to input is incorrect, in which you should make sure the cases are correct and check back with the owner of the code.

OR

  • You are attempting to input another code after you have already input one previously. You are only allowed to input a code once.

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I’m open to answering any more questions if I’m able to. Again, I’m not a spokesperson for Voltage Inc., so please take all this in with a grain of salt. I’ll add to this if I feel I should in the future. I hope this helped!

Shabby

Anime, Manga, Otoge, Video Games. I rant a lot.
  • j

    :( I keep coming across “your purchase has not been completed” message everytime I try to play one main route in Office Secrets. I’ve deleted and reinstalled the app twice. T_T WHAT DO I DO!?!?!?!

    • Shabby

      May I ask what OS are you using (Android or iOS)? And which route are you trying to buy?

  • Thank you! This was very helpful. ^^

    • Shabby

      You’re welcome! Glad to hear it! :>

  • Bailey

    every time i try to play any of the voltage games that have the new style like a knights devotion and my sweet bodyguard it asks me to update the app, so when i tap on the update button it takes me straight to where i bought the app, idk what to do

    • Shabby

      May I ask which OS (Android/iOS) you’re using?

  • Wanie

    I am iOS user/iPhone 4s. Can you give me the ways how to transfer my purchase to other new iPhone because I currently thinking to buy new iPhone.

  • Tiffany

    Whenever I buy the main story or anything else it doesn’t work. I want to read it so badly what should I do???

    • Shabby

      May I ask which OS your device uses and which game you are trying to purchase from?

      You should make sure you are in an area with a strong internet connection. You should also try uninstalling and reinstalling the game and see if that helps. Do remember, however, that if it’s a game that uses the new UI that you should save your Transfer ID’s before you uninstall the app so that you don’t lose your progress (if any). If you are using Android, you can also try clearing the Play Store’s cache.

      If you’re using iOS (I’m not an iOS user) or if nothing else is working, you should contact Voltage Inc. with your problem. They do respond to e-mails and can possibly give you a better solution than I can.

      I hope this helps!

      • Tiffany

        I use the iPod touch

        • Shabby

          I apologize, but I don’t know anything about iOS. I have read around that some problems stem from having updated your device to iOS 6 or later, though I don’t know if those have been fixed. Do remember, also, that Voltage Inc. games aren’t compatible with the iPod touch 4th generation or any earlier generations.

          If this isn’t the problem, then it’s best if you contact Voltage Inc. using the iOS e-mails listed here. You shouldn’t have to send a report to every e-mail for every game that you are having problems with, but do make sure you tell them as much (non-personal) information as you can about your problem such as which games you are having problems with, the last iOS update you had, and the last time the games worked for you if they’ve worked previously.

          I am really sorry I wasn’t able to help you any more than this, but I really hope that you find your answer!

  • RQN

    None of the voltage apps are opening on my android tablet, not sure what to do. I can’t tell if it’s rooted or not and if unrooting it will wipe away the stories that i bought.

    • Shabby

      If your problem isn’t internet connection related, then I’m sorry to say that I don’t think I can help you out here. I don’t know anything about rooted devices, but I’m pretty sure that if you got your device when it was new and unused by anyone else, then it shouldn’t be rooted.

      I can tell you this, however. If unrooting your device wipes your apps clean, you don’t have to worry about your purchases being wiped away. Your story purchases are connected to your Google account, not your device. If your stories are gone when unrooting, all you have to do is follow the steps as if you are going to purchase them again for the older apps (you will be notified before making the transaction that you’ve already purchased the story and will then be able to play them again) and re-enter your Transfer ID’s for the newer apps. Unless you forget the Google account or begin using a different Google account than the one you used to make any purchases, you will always be able to play the stories you’ve bought.

      I think your best bet is to contact Voltage Inc. and let them know about your problem. They can help you better than I can.

      I hope your problem can get fixed!

  • aaaa1234

    If their games are selling poorly, they should lower the price. It’s how the market works. Just by a buck, I bet they’d see better sales.

    • Shabby

      That may be so, but Voltage Inc. still holds the right to sell their games for whatever price they choose and for what they choose to do if a game sells poorly. Putting the Japan branch aside, it isn’t cheap to translate these games into English (or any other language for that matter), so I have no problem paying the full price for each game (the price isn’t that different from the Japanese price). For those who could use the $1 off, Voltage Inc. has had many sales in the past doing exactly that. At this point, I wouldn’t be surprised if we see a ton more sales in the future. For those who don’t know if they’ll like it, the first chapter for each Main Story is free to read for most of their games right now, and I have no doubt that any of the other games will follow (including Pirates in Love and Love Letter From Thief X when the new UI rolls out for them). Not only that, but there are enough players, especially on the Facebook page, who are vocal about what stories they liked or disliked, so it’s not hard to post on there asking if a certain story is worth the price. There are a lot of other businesses that would also see better sales if they lowered the price of their product, but they either choose not to for the sake of keeping their product the same price, or doing so would either make them lose money or have to cheapen the product. Either way, it is the business’s decision in the end.

      If you can’t afford the games, either don’t buy them or save your money until you can. In my full and honest opinion, all of the ones I’ve played so far have been worth the costs. You should give this post from an ex-Voltage Inc. employee a read to give you insight on how much it costs to localize these games, where that money is going to, and the work that goes into them.

      I apologize if this sounds rushed, but thank you for sharing!

  • hi i hope this is not a stupid question or not but is it possible to ‘transfer data’ from the english version of voltage inc stories to the japanese version? because it seemed like Koi Cafe only gives out Latte Tickets if you purchase the Japanese version instead. But I only bought the english versions, so im not that sure if it will work…? :/

    • Shabby

      It’s not a stupid question! I never thought about that. I did try it out, though, and it doesn’t look like you can transfer data from the English apps to the Japanese apps. Koi Cafe does allow you to connect it to the Japanese apps, but transferring data won’t work from one language to the other. If you want to get Latte Tickets, you have to either purchase the stories from the Japanese apps or purchase CG’s from the Illustration section of the Koi Cafe app.

      I hope this helped!

  • Hi im sorry if this might sound like a stupid question but is it possible to ‘transfer data’ from english version of voltage inc stories to japanese version of voltage inc stories? (due to the fact that Koi Cafe only gives out Latte Tickets if you have only purchase their Japanese Version)

  • Red

    I can’t open the, I already unrooted my android tablet

  • Red

    I can’t open the app, I already unrooted my android tablet

    • Shabby

      Which app are you trying to open? Have you tried reinstalling the app?

      As far as I know, the only games which will cause trouble on a tablet are Pirates in Love, Seduced in the Sleepless City, and Love Letter From Thief X as they are not really formatted for tablet use. If it’s not these, try uninstalling and reinstalling the app. Don’t worry about your purchases, they will still be there after tapping Buy button again. Also, the above three apps require a SIM card to be able to play, so you won’t be able to play them on a tablet without one. I’m not sure if any of the other games require a SIM card. Some don’t, but I don’t know which ones they are.

      If the problem persists, you should contact Voltage Inc. directly and they should be able to better help you with your problem.

      I hope this helps!

  • Sae

    Hello, I’d like to know if there is a way to play those games japanese version. If so, what should I do :C

    • Shabby

      Hello!

      May I ask which OS (Android/iOS) you’re using?

    • Izumi

      Hi, can I offer some help for you ? I myself played most of voltage game in Japanese version…and there’s some information if you want to install the Japanese version :

      IOS : you can search in store the game title or just search voltage.inc and you should see all their game, both in English and Japanese

      Android : Well, it’s little bit tricky and I only share my experience when I’m installing voltage’s Japanese games on my android. Basically, some of voltage’s Japanese games are unavailable on some countries, but you can bypass it by download the app’s apk (I can give my friend’s tutorial if you interest)

      I hope it can help you, if you still confused feel free to ask me again

  • k

    Did they cancel Seduced in the Sleepless City?

    • Shabby

      From the looks of it, they probably did. Though the game’s status and release schedule is currently “undecided” at the moment, I’ve been informed that Voltage Inc. would say the same thing to games that would end up being cancelled in Japan.

      As to whether or not Voltage Inc. might bring it back is uncertain, but, considering that the last actual update was in October of last year, I don’t think we should get our hopes up. :

  • Psyche

    Hi, I read your FAQs and it kinda helps me understand how the games work although I have a problem, I accidentally uninstalled My Sweet Bodyguard for Gree(Android), I was able to create a Gree account prior to that incident so I tried to reinstall the game, reached the page – “login with email” or “play” so I chose the first option, successfully login unfortunately, my game progress was not saved – asking me to enter MC name, do I need to start from scratch again?

    • Shabby

      Hello!

      I’m sorry to say that I don’t know how to fix your problem. As far as I’m aware, everything should have been saved and you should have been able to continue from where you left off. I don’t know what might have caused the game to do that. It’s never happened to me nor have I heard it happen to someone else. Is that the only game you have on your account? I would suggest you try contacting Voltage Inc. and GREE about it if possible. They might have a solution for you. but it would be best to contact them both with your problem. You can send an inquiry to Voltage Inc. by tapping the Home button on the GREE menu bar, tap your game OR “About This App”, go to “Terms of Use/Help”, tap “Contact Us”, and then “Confirm”. To send one to GREE, tap the Home button, then the three bars on the top left, scroll down and tap “Help Center”, tap “Help”, scroll down and tap “Contact us”, and then tap “Confirm”.

      I really hope they can fix this, otherwise I don’t see any other option than to start again from scratch. If possible, do let me know how that goes.

      Good luck!

  • Michiyo

    Thank you. This is so helpful. I have one more question though. How would i know what tablets otome games are compatible? I am planning on getting one. As of now my dad has a pendo pad (brand new, so its not rooted) and has an OS 4.0. But when I tried to download OTBS and opened it says there is an error “third party is stopping the app” something like that. So I’m kind of worried that if I bought one, same will happened. You meantion about the new UI, how would I know the tablet I’m using has new UI? Hope to hear from you soon. Cheers!

    • Shabby

      This is for Android, yes?

      I’m not quite sure how to tell which games would work on a tablet. The only ones I’m aware that have problems on tablets are the games that use the old UI, which would be Pirates in Love, Seduced in the Sleepless City, and Love Letter From Thief X. I would try myself, but I don’t own a tablet. I’m also unsure of any other reason you would get a message like that on an unrooted device, and OTBS shouldn’t need a SIM card to play. I would suggest contacting Voltage Inc. about it. I have read that others have had this problem before on unrooted devices, too, so I’m sure they should have a solution for it.

      The UI that I mention is the in-game user interface that you see when you play the games. It has nothing to do with your device. You can easily tell which games use which UI. The “old UI” has the typical look of games like PiL, SitSC, and LLFTX. These are the only English games that still use the old UI. The “new UI” has the look of the much newer games. Both My Forged Wedding and In Your Arms Tonight both had an upgrade from the old UI to the new UI. The new UI opens a “News” pop-up when you open the app, gives you a Transfer Data option, and allows you to read select chapters of purchased stories (not including Special/Sub Stories) among other options.

      I would suggest seeing if the problem can be fixed on your dad’s device first before considering getting one for yourself, especially if you’ll be using it mostly for these games. If possible, do let me know how that goes. I would be very grateful if you could share it in case others have the same problem.

      Good luck!

      • Michiyo

        Thanks for this

        • Shabby

          You’re welcome, and thank you! Yeah, I have no idea why it wouldn’t work if it’s not rooted and it’s not listed as not being compatible. I hope they get back to you soon!

  • Michiyo

    Oh, one last thing. Do you have any idea if there any specific resolution needed for these otome games. Especifically voltage games. Coz i think it might be the cause of the error too

    • Shabby

      As far as I know, there isn’t anything specific in resolution that might cause that type of error. I do know, though, that if your device’s resolution is different than the one the graphics use, the graphics might show up a bit distorted or slightly blurry when attempting to fit your device’s resolution. I don’t think there is one specific resolution that will let you play all the games at the perfect size, though, since they seem to change every now and then for a game. Examples being Pirates in Love uses 480x320px, Dreamy Days in West Tokyo uses 960x540px, and Be My Princess 2 uses 800x450px. Other than that, they should still be playable on any resolution.

  • Ashley

    Does it add on money every day when you don’t pay for it right away?

    • Shabby

      Does what add on money?

      • Ashley

        Er.. Sorry.. I’m quite new with all this purchasing thing, So if I want to buy a story, will the company add on money to the payment everyday you don’t pay for it?

        • Shabby

          No. You will not be charged anything until you make a purchase, and all purchases are paid “upfront” and in full at the time of the purchase. Likewise, you cannot play any story beyond the Prologue and free chapters unless you pay for them. For example: If you want to buy a Main Story that costs $3.99, you will only have to pay $3.99 for it (unless your country adds additional fees/taxes, though that is beyond Voltage Inc.’s control).

          I am curious, though, as to how this question came about?

  • Ashley

    >…< Dunno, I somehow accidently bought a story without knowing… I actually was still testing the app. Somehow I unlocked Chika's story in the two story bedroom. I was gonna get Kaoru's story…

    • Shabby

      Ah, I see. As far as I know, all purchases are non-refundable. I have seen some people suggest sending an inquiry to their assigned app store (Google Play for Android and the App Store for iOS) for a refund, though I can’t tell you if it works or not. However, you should have been asked for confirmation of your purchase to make sure that you knew that you were going to be charged. Are you sure you didn’t just try out the free chapter?

      • Ashley

        Nope The whole story was unlocked.. >.< Must be one of my cousins who messed with my phone or something

  • This is absolutely perfect! I had a few questions and this answered them all perfectly. THANKS so much!! :)

    • Shabby

      You’re welcome! I’m glad to hear it was of help to you. :>

      Happy playing!

  • Rise

    I’m playing be my princess 2 on my galaxy tab and everytime i try to buy story i can’t go to website,its just a black screen. What should i do?

    • Shabby

      I don’t have a tablet to test it out, so the only thing I can advise is that you have a strong internet connection. If you are not using Wi-fi, connect to a Wi-fi network and try it again. If that doesn’t work, you should try contacting Voltage Inc. about this. They should be able to help you out and they’ll respond as soon as they can.

      I hope you can find a fix to this!

    • I don’t have a tablet to test it out, so the only thing I can advise is that you have a strong internet connection. If you are not using Wi-fi, connect to a Wi-fi network and try it again. If that doesn’t work, you should try contacting Voltage Inc. about this. They should be able to help you out and they respond as soon as they can.

      I hope you can find a fix to this!

    • Rise

      Me too but on a side note I try to play it on my phone but everytime i press the app it says a third party software is acting on the emulator. What does it mean?

      • Shabby

        Usually that means that your phone is rooted. If it is, you need to unroot it in order to play Voltage Inc. games on it. If it’s not rooted, then you should contact Voltage Inc. about that. It seems to be a common problem for some users to get that error message even if their device is not rooted, but I have yet to hear of a solution for it.

      • Usually that means that your phone is rooted. If it is, you need to unroot it in order to play Voltage Inc. games on it. If it’s not rooted, then you should contact Voltage Inc. about that. It seems to be a common problem for some users to get that error message even if their device is not rooted, but I have yet to hear of a solution for it.

      • Rise

        Sorry being annoying but how do i unroot?

        • Shabby

          I honestly don’t have any idea about anything pertaining to rooting, so I’m afraid I won’t be of much help there.

          Just to make sure, though, you should check first to see if your device is rooted before doing anything. You can download an app (Google Play linked) and follow the instructions here (The Unlocker) to do so.

          If it shows that your device is rooted, you can do a search “how to unroot [device]” in any search engine and you should find a few links that should be able to show you step-by-step on how to unroot your device.

          If your device is not rooted, then it would be best to wait for a reply from Voltage Inc. to know if they have a definitive solution.

        • I honestly don’t have any idea about anything pertaining to rooting, so I’m afraid I won’t be of much help there.

          Just to make sure, though, you should check first to see if your device is rooted before doing anything. You can download an app (Google Play linked) and follow the instructions here (The Unlocker) to do so.

          If it shows that your device is rooted, you can do a search “how to unroot [device]” in any search engine and you should find a few links that should be able to show you step-by-step on how to unroot your device.

          If your device is not rooted, then it would be best to wait for a reply from Voltage Inc. to know if they have a definitive solution.

          • Teresa Guerrero

            Unfortunately, there is no way to unroot your device. I bought a tablet not too long ago over the internet, and downloaded some voltage games onto it. When I tried to open the app it said the same thing yours did about the third party acting as an emulator. Turns out my newly purchased devise was rooted. Suffice to say, I tried everything to unroot it, but apparently it’s just not possible. Sorry. :(

          • Emily Schuster

            This is false. Of course you can unroot. Follow instructions online. I’ve done it before. I’m more concerned that I need to remove my root to play these games. I need a reliable root hider. I’ve tried both root Cloak and xprivacy. Any more input would be great. I’m not resetting my phone for just this single series of games.

          • Teresa Guerrero

            You cannot download Voltage games onto a rooted devise. The games require you be able to update on a regular basis. Having your devise rooted won’t allow that. I’m pretty sure hiding your root won’t help either. As for being able to unroot, well, kudos to you. I have a friend who is experienced in situations with rooted items, and he says otherwise. I’ve also gone online as well to try and remedy the situation, but still couldn’t figure out how to do it. If you have any insight or instructions on how to unroot a Y88X 7″ Dragon Touch tablet, then by all means, I’m all ears.

          • Leony Mayo Toushirou

            For everyone who get error 60 for playing voltage inc games on rooted device, I have the solution, you just need to install super su, go to setting and disable the super user, it works with me

          • Emily Schuster

            First of all I apologize this took so long. I rarely use Disqus. But here’s a link with instructions:

            http://www.droidviews.com/how-to-unroot-android-devices-manually/

            You have a rather unknown tablet so there aren’t going to be any how-to pages specific for your device, but this should suffice. Worse comes to worse, you could always run command lines to remove root. Root is not and never is a permanent hack. Once in a while when I flash a new rom I need to reroot my device because a stock rom and firmware can reset the root. Not to mention there is plenty of software available to reset the root counter as well, should that be an aditional worry.

            As a side note, I’ve tried several root hiders and xposed modules and as far as I can tell they will not work against these apps. There’s obviously a way to rewrite the apk but I don’t have the time or desire to do it personally, so until a better root cloaking service is released, these games are useless for root users.

        • Rise

          Thank you so much for helping!

          • Shabby

            You’re welcome!

          • You’re welcome!

  • random

    When attempting to open any of the voltage games i get an error 60 that states a third party app is installed? What apps are not allowed then?

    • Shabby

      I’m not sure what that error means. I’m only aware of the “third party emulator” one, which indicates that your device is rooted (on Android). You should try contacting Voltage Inc. about the error and see if they have a solution for you.

      My apologies for not being of more help. I hope you find a solution!

    • I’m not sure what that error means. I’m only aware of the “third party emulator” one, which indicates that your device is rooted (on Android). You should try contacting Voltage Inc. about the error and see if they have a solution for you.

      My apologies for not being of more help. I hope you find a solution!

    • random

      Sorry for not posting this sooner but it is for if the device is rooted on android so to fix it, either unroot the device. aka reset to factory or flash a new unrooted rom or find an app to hide the rooting.

      • Shabby

        Ah, so it’s also a root problem. That’s good to know, thank you!

      • Ah, so it’s also a root problem. That’s good to know, thank you!

        • Kim Anne Hormillo

          yes.. i rooted my phone last day then after that i have problem playing my game.. we got the same error.. tsk.. i have paid for some routes and then im so f*cking annoyed right now.. i need to reflash my rom so that i can play it again..

          • All of Voltage’s games say in the Play Store description that none of their games work on rooted devices.

  • Hemo

    For anyone who has restored a purchase on the ios version : I bought the story bundle of mamoru, and when i tried to play it, i couldnt. It still gave me the option to buy the bundle:/ so when i uninstalled and tried to restore the purchase it keeps on giving me the loading screen which goes on for hours.

    • Shabby

      Have you contacted Voltage Inc. about this problem? I’ve heard some people have problems with restoring the story bundles, so I’m sure that Voltage has a solution for it!

    • Have you contacted Voltage Inc. about this problem? I’ve heard some people have problems with restoring the story bundles, so I’m sure that Voltage has a solution for it!

      • chiita

        is this kind or error occurs in android too? I would like to buy story bundle sometime but too afraid to do so haha. ^^”

  • Hana

    Hi Shabby. Is the Party series compatible with android 5.0 ? Will I lose the data if I update the OS ?

    • Shabby

      Hello! I have no idea, honestly. None of my Android devices can be updated to 5.0. As long as you save your Transfer Data, I don’t think you’ll lose your data if you upgrade, but right now I wouldn’t recommend it. Voltage’s app games still have the warning for updating, so it would be safe to assume that the games have not yet been fixed for 5.0 support. If you would like a more solid answer, you can contact Voltage Inc. from inside the app through the Support link and send in an inquiry asking if it’s okay to update yet.

    • Hello! I have no idea, honestly. None of my Android devices can be updated to 5.0. As long as you save your Transfer Data, I don’t think you’ll lose your data if you upgrade, but right now I wouldn’t recommend it. Voltage’s app games still have the warning for updating, so it would be safe to assume that the games have not yet been fixed for 5.0 support. If you would like a more solid answer, you can contact Voltage Inc. from inside the app through the Support link and send in an inquiry asking if it’s okay to update yet.

    • Hana

      Thanks Shabby, by the way, your blog is great and it’s very helpful. Thank you a lot for posting the walkthroughs and upcoming events.

      • Shabby

        You’re welcome, and thank you! It makes me happy to know that it’s been helpful for someone!

        Happy playing!

      • You’re welcome, and thank you! It makes me happy to know that it’s been helpful for someone!

        Happy playing!

  • Hana

    Happy New Year, Shabby! I appreciate all of your hard work for posting
    walkthroughs and event info (bow). I hope 2015 will be a great year for
    you. God bless you and your family.

    • Shabby

      Happy New Year to you, too! Thank you for the support, and I hope to continue to provide guides and event info! I hope you have a great 2015, too! God bless you and your family as well! :>

    • Happy New Year to you, too! Thank you for the support, and I hope to continue to provide guides and event info! I hope you have a great 2015, too! God bless you and your family as well! :>

  • Miru

    I keep getting notif from Android 5.0 update. Does voltage still not support this version??

    • Shabby

      I have no idea as I don’t own a device with Android 5.0. You should contact Voltage Inc. about it just to make sure and get an official response.

      I’m sorry I couldn’t be of more help :c

    • I have no idea as I don’t own a device with Android 5.0. You should contact Voltage Inc. about it just to make sure and get an official response.

      I’m sorry I couldn’t be of more help :c

  • chiita

    Hello I am new here and I have a question regarding Sweet Cafe. I am just wondering if somehow I get new device (with same OS, and with still with same account) and then I reinstall all my game in the new device and install Sweet Cafe in the mentioned device and connect it with the other games, will my redeemed tickets history in the past days be available in the new device? Do I need to collect more tickets and redeem it all over again? I have been trying to look for the answer but I just couldnt find it on the internet ^^ (not that I know). Sorry for bad English, I hope you understand and you can help me with this. Thank you very much. ^^

    • Shabby

      Hello!

      As long as you use the same OS and account as you are doing, then you can still keep your redeemed tickets history by using your Transfer Data. When you install Sweet Cafe onto the new device, it’ll start up as it would the first time you installed it, so you will need to use the Transfer Data option to get all your tickets.

      To get your Transfer Data with your ticket history, open Sweet Cafe and go to Settings > Transfer Data. Write down both the App ID and Sub ID or tap “Send your transfer data” to e-mail them to yourself.

      Once you’ve done that, install and open Sweet Cafe on your new device. Once you’ve completed the tutorial, go back to Settings > Transfer Data. Tap “Enter transfer IDs” and type in the App ID and Sub ID that you wrote down or sent to yourself. You will get back all your redeemed stories, Coin Drop prizes, and any unused tickets you had.

      From what I’ve seen, the only thing that you can’t get back is your “progress” in the Coin Drop game. Any unredeemed prizes will still be there, but the Coin Drop machine will reset and start with the default layout the way it looks when you first started the game.

      Your English is fine! I hope this answered your question. Feel free to ask again if you have any more questions and I will try to help as best as I can! ^^

    • chiita

      Ah, I see now. Thank you so much for your help.

      • Shabby

        You’re welcome!

  • Yukina Kuran

    Hi i was wondering if the character’s had voices because ive downloaded the app through google play but none of the characters talk i just have the bgm and text

    • Hello!

      Unfortunately, none of these games have voices. Some have Sub Stories that have a few selected voiced lines, but that’s about it

  • Teneille Meecham

    Hi, i have many voltage games on my old samsung. I updated to a new version of samsung but whenever i go to buy my google account which i used for my purchases is always asking me to pay again. Is my phone classed as a new OS even though it is the same brand? Meaning the $100 plus dollars ive spent on voltage ill have to respend whenever i want a new phone version?

    • Hello!

      If you are using the same Google Account on your new device, then you will not be charged again. If you have your Transfer ID’s, go ahead and enter them, then go to each story and tap the Buy button. It’ll give you the same prompts as if you are buying them for the first time, but you will then get a notice saying that you already own that story. Do it for every story that you’ve bought.

      This only works if you’re using the same Google Account you used to buy them the first time. If your Google Account is different, then you’ll have to respend. If it’s the same account, then it’ll register that you’ve already purchased it. It won’t register until you tap the Buy button.

      I hope this helps!

  • MakiSayaka

    Thank you so much for this page! Super helpful!

    I don’t have any questions about the gameplay, but I was wondering, have you played the games in a tablet personally? How was the quality? (I’m hoping it’s exactly the same. ^^; ) I bet it is so fun on a bigger screen!!!

    • You’re welcome! I actually need to update this, but I haven’t gotten the time lately… I’m glad it was still helpful!

      I can’t speak for the PARTY games on this, but I have played some of the app version games on a Samsung Galaxy Tab 3, yes. The quality is fine for the newer games, though the graphics will be slightly blurry since they’re stretched out to fit the bigger screen. It shouldn’t be much of a problem if you don’t play so close to the screen. This would be an example. That’s on my phone, though you can still see that the sprite is stretched. I shouldn’t look much different on a tablet.

      For older games like Pirates in Love, Seduced in the Sleepless City, Love Letter From Thief X, My Forged Wedding, and Dreamy Days in West Tokyo, the graphics will get a jagged look. They’re obviously resized, but they don’t turn out as smooth as the newer games like the image I linked above. You can see a bit of what I’m talking about in this image.

      It should be fine if you’re not too bothered about the image lines being 100% crisp and clear. I’ve had to play the newer games on a tablet due to compatibility issues with my phone, and I thought I’d be bothered by it because I like my lines being crisp and clear. It turned out to be fine, and I find myself wanting to play on my tablet more often! The bigger screen does help a bunch with games like Be My Princess 2 where the text is really small and a bit hard to read on a small screen. But yeah, if the graphics thing doesn’t bother you, then I say go ahead and do it! I just recommend looking online first, as it seems some tablets have issues with playing the games, especially Android tablets. I can confirm that they work for Samsung Galaxy Tab 3, so there’s one!

      I hope everything goes well for you! ^^

  • Vera

    Hi.. Thank you for the post. It’s very helpful!

    I’ve a question. I may need to reformat (factory reset) my phone (using SG note4), do you have any suggestion on how I can retain my ‘collection’ data?
    I bought quite a number of stories for the ‘Kissed by the baddest bidder’ and also other voltage inc apps.

    Or is it, as long as I use the same Google Account, I can just use the TransferID feature after reformat and get the stories? does it work the same for Sweet cafe too?

    Thanks.
    (sorry if this question has already been brought up before)

    • As long as you use the same Google Account, you can just use the TransferID feature after reformatting. The TransferID is used mainly to get back any of your save data so that you don’t have to replay the routes all over again to unlock chapters. Once you use the TransferID feature, you will still have to go back and tap “Buy” on all the stories you have already bought. You won’t get charged again for it, and you will get a notice saying “You already own this item.” The same works for Sweet Cafe, too, though you don’t need to tap “Buy” or anything like that for it.

      TransferID doesn’t save CG’s, though, so make sure you save them outside your phone before you reformat. You’ll still be able to save them again after using your Transfer ID, but it’ll be less tedious than saving each one all over again.

      You’re welcome, and I hope this helps! Make sure you write down your Transfer ID’s carefully and send them to yourself using the E-mail option!

      • Vera

        Alright. Thanks a lot, Shabby! :D

  • Hime

    How can we solve it if it says: Third Party Software is acting on the emulator?

  • Shayntrice Stewart

    What does it mean when the third party software is acting on the emulator message pops up. Do i have to redownload it, or is it something wrong with my phone?

    • It usually means that your device is rooted. You can’t play Voltage’s games on a rooted device.

      If you don’t know if your device is rooted or not, follow this guide to find out it your device is rooted. If it is rooted, look online on how to unroot your device. If it isn’t rooted, contact Voltage and they should be able to help you with your problem.

      • Amaya

        Me fue de mucha ayuda!! gracias!!
        It was very helpful to me! Thank you!

        • De nada! Si hay veces cuando el información es equivocado, por favor dígame para corrígelo ^^
          You’re welcome! If there are times when the information is wrong, please let me know so I can correct it ^^

  • Help!

    Hello! I just have a few questions about all the apps in general and if anyone has had this problem before. For a few months now I have been unable to get into the apps. It can play the opening movie and the start menu will appear but when I click to enter, it stays stuck on the loading screen. Some of the apps a connections error will appear after a few seconds but my wifi is connected and running just fine. I thought it was just a bug that needed to be fixed but it’s almost ALL of the apps and even though They’ve had updates for them nothing seems to be helping this issue. I don’t know what to do! If anyone has any advice that would be cool! Thanks!!

  • Hira Aqdus

    I had unrooted my device but is still not working

  • VNlover

    This is very helpful!

    But about this point here:
    “Also note that, recently, Voltage Inc. has changed the way we use Transfer ID’s. Instead of keeping the same Transfer ID’s regardless of how we use them, we are now given a brand new set of ID’s each and every single time we use them. Once you’ve done a data transfer with one set of ID’s, you will no longer be able to use them again. Please write down, e-mail to yourself, or save these new ID’s every single time you do a transfer, or else you will lose all your progress and save data. Your purchases will still be intact.”

    What do you mean we’re given a new set of IDs each and every time we use them? I’ll be getting a new device (another iphone, so it’s still the same type of device). If I use a transfer ID from my old one to my new one, will I still be able to play the app on my old phone as well? Or does everything disappear from my old phone and ONLY appear on my new phone?

    Also: I got a new apple ID (and redeemed my itunes card on that). Could I use that new apple ID to make purchases on that app on my new phone (that will contain my old transferred purchases with my old apple ID), yet still retain my old (and new) purchases as well? Does this mess anything up?

    Lastly: does the transfer ID change every time I make a purchase? Do I still need to write down a new transfer ID every time?

    Sorry for all my questions, but I’m a bit hesitant now in transferring my data in fear of messing everything up :( I’d appreciate any help, thank you so much!!

    • Yes, you get a brand new set of Transfer ID’s each and every time you use them. From what I can tell, if you transfer data from your old phone to your new iPhone, you will still have the old data on your old phone. You can still play on your old phone, but you will not be able to transfer any progress from your old phone since you’ve already used the Transfer ID’s assigned to it. Your new iPhone will have a brand new set of Transfer ID’s, which you can use to transfer data to another device.

      As for the Apple ID, I’m not sure. I don’t have an Apple device to test it out. All I know is that if you make a purchase on your new Apple ID, that purchase will only be assigned to that Apple ID.

      No, your Transfer ID does not change just because you make a purchase. It only changes when you Transfer Data.

      I hope this helped! Sorry for the late reply, but do ask again if there’s anything else you need help with!

  • CAL

    Hi. Everytime I download the new Voltage’s game, I am not able to open it. Althought my android phone was not rooted and above android 2.2 but I still can open it. May I have some answers why do I can’t even play these game?

  • Leahq

    My tablet is android 5.1.1 does that mean i can’t play any voltage games ;-;? It’s a new tablet and i just bought it too :/

  • Voltage would rather that you just not use a rooted device for their games.

    If it is an option for you, you can buy another Android device (new or old or even borrowed) that is compatible with their games and keep your phone rooted. If you’d rather not do that, then you are pretty much not allowed to play their games. Voltage has their own reasoning and right to not want their users to play on rooted devices, and it’s our choice whether or not to bide by that. (Root does have issues such as with security and all). Either you play their games without a rooted device or don’t play their games at all. There’s no way to bypass it.

  • No, it is not possible to Transfer Data from iOS to Android or vice-versa.

  • I know that there have been instances where Voltage will help you restore your data as long as you have your ID, but they’re very adamant about not wanting to be asked for such help. Other than that, I don’t know of any way for you to get your information back :c

    • Danya J. Okey

      Actually because this was the first time this has happened to me they were able to restore my account for the game! :D
      Asking is better than not XD

  • Sakura H

    I am wondering about the transfer data. I recently got a new tablet all games are working and everything but i was looking at my new transfer ids and the on the games that have app id and sub id only have codes for the app id and not the sub id is that normal? And if its not can i somehow get the sub id too? The games that are missing them also dont have the email codes option

    • When looking at the Transfer Data codes, you should always be able to see both an App ID and a Sub ID. I’ve had a problem before where I am unable to see buttons to Transfer Data, and the solution was to make the internet connection was okay and to clear my Google Play cache.

      If that doesn’t work for you or you are using iOS, I suggest sending an Inquiry to Voltage and let them know. They should be able to help you get it fixed.

  • Jon R

    The games that I have stop working and it says that there is a connection error. Can I restore my progress if I uninstall it?

    • If the problem is your connection, try getting to an area with better internet connection or wi-fi. Unless you’ve previously saved or written down your Transfer ID’s (and passwords for PARTY games), you can’t restore your progress.

      • Jon R

        Our internet connection works perfectly fine when I’m using other applications. But when I try to play the game like My Forged Wedding, it keeps on saying that there is a problem in the connection. I tried to reinstall the game and restore my progress but there is still a problem in the connection.

  • Polarpanda99

    I keep getting the error “Third party software is acting on the emulator”. Then the repair method is “to restart the app on a device without a prohibited third party app”. How do I fix it? My phone model and brand is Xiaomi HS 1S.

    • I have the same problem, and I don’t have any prohibited apps that I know of? I don’t know which app it’s against…

      • Rin

        I got same problem after my android rooted. To solve problem I installed Super SU from Google play. In this programme find function delete root. Then delete super SU from Ur device and restart it. After that voltage apps should work.

        • Lidya Farhana

          What if my phone isn’t and never been rooted? I just bought it but it couldn’t run because it said my phone is rooted, but i never rooted my phone is a brand new phone. I even did the factory reset but still it didn’t work.

  • Darlene Lique

    I have a question on which phone to enter my transfer data IDs. And what will I do after I enter the Transfer Data IDs (on which phone)?

    • You enter your transfer data ID’s into the new phone that you want to use to play the game. When you do that, all your saved data from the game will transfer to your new phone and you will get a brand new transfer data ID on the new phone. The transfer data ID on your old phone will no longer work.

  • Natasha

    I downloaded it and when I opened it, it said that third party app is disturbing…. What is the problem????

    • Rin

      I have same problem. It worked perfectly about 2 month ago, but then… I even formatted phone memoryand tried start app again, but problem wasn’t solve :(

  • Atlantis

    hi i recently had to reinstall all the games onto a new phone but the game ‘Our Two Bedroom Story’ isrequesting i re-purchase everything unlike the other games where i hit the buy button but it doesn’t charge me as i have already bought them. please help this has never happened to me before.

  • Karin Ikezawa

    Hello! I recently changed my phone to a Samsung Galaxy S6 and when I tried to play Bad Boys Do It Better, this message popped up:
    https://uploads.disquscdn.com/images/7972200a97b68afa5dc8cab4c8bdab14f71986f79a981b3a300caa3764349352.png?w=500

    Does anyone know how to solve this? Please help :c

    • That usually happens when your device is rooted. Voltage Inc. games do not work on rooted devices.

      If your device is not rooted, I suggest you contact Voltage about it. It seems to be a problem that happens often, so they should have a solution to it at this point.

      • Karin Ikezawa

        Thank you very much for your reply! My device isn’t rooted that I know of…so I guess I’ll try contacting voltage. Do they have an email for these type of situations?

        • I have a page here http://www.noobabble.com/how-to-contact-voltage-inc/

          It’s a bit outdated, but the e-mails there should still work. If anything, try this one: suite_en_ggl@inq.voltage.co.jp . That’s the one for Kissed by the Baddest Bidder. Just let them know what happens when you try to open a game, what kind of phone you have, if you are using wi-fi or phone data, etc. They should be able to figure out how to fix it.

        • I have a page here http://www.noobabble.com/how-to-contact-voltage-inc/

          It’s a bit outdated, but the e-mails there should still work. If anything, try this one: suite_en_ggl@inq.voltage.co.jp . That’s the one for Kissed by the Baddest Bidder. Just let them know what happens when you try to open a game, what kind of phone you have, if you are using wi-fi or phone data, etc. They should be able to figure out how to fix it.

          • Karin Ikezawa

            Thank you!! :)

    • Joanna Piechocka

      Hello did the Voltage help you with this problem. I have a same error after changing devices.

    • Joanna Piechocka

      Hello I have a same problem after changing phones. Did the voltage help you with that?

    • Joanna Piechocka

      Hello I have a same problem after changing phones. Did the voltage help you with that?

  • Anna Lu

    What happen if i click the “delete cache” in samurai love ballad?

    • I’m not sure, actually. I’ve done it before a few times with other PARTY games, but it didn’t really seem to do anything.

      Do save your registration information, though, just in case.

  • Amaya

    Hi! I had to reinstall everything on my phone. So reinstalled Sweet cafe (and other Voltage apps) and transfer code. Succes yes? Well, except for an error (“experienced an error. Please go back to close app”). that happens now everytime I start Sweet Cafe (without a chance for mailing myself a new transfer code :/ ) So, wat can I do to resolve this? I’m afraid I’ll lose the little stories and cg’s if I reinstall. Please help :(

    • Hola~!

      The best thing I can think of is contacting Sweet Cafe support. You can send an e-mail to kcafe_en_ggl@inq.voltage.co.jp (Android) or kcafe_en_app@inq.voltage.co.jp (iOS). Just give them as much information as possible about the uninstalling, reinstalling, and any errors you encountered. I can’t say they’re very reliable in my own experiences, but I am hoping that they will help you out much better than they did with me.

      • Amaya

        Alright, I’ll try. Thnx for answering

  • Zati

    Hi, all of my voltage inc. games keep getting stuck on loading screens for houuuurs. I have pretty strong internet connection. Please help. When using other apple devices, it works but my particular phone (iphone 6, latest ios) keeps getting stuck on load.

    • I don’t know much about using iOS, but I did read that Voltage may still be working on making the games compatible with iOS 10. If that’s the latest update you have, then you might not be able to play them until Voltage finishes with the compatibility update.

  • Justice

    For some reason the screen shrunk on my iPad. It’s now phone sized and I have to hold it closer just to see it. https://uploads.disquscdn.com/images/3e01ea59c3de8a757fe3fab5399a09747e505e22bcf3920f07a03307cf979e54.jpg

  • Sheng Fuzhang

    Can you pay with intunes card?

  • Voltage Inc Gamer

    What does it mean that an individual transfer ID can be used only once? Does it mean that if I reinstall the app, I can only enter it once and never again if I were to get a new phone and need to reinstall it then? Or can I enter the transfer ID, buy more stories, and then use the transfer ID again if I need to? Will the transfer ID update when more stories are bought?

    • Let me use an example:

      Say you install an game and your Transfer ID is A1B1C2. Everything you do in that game is connected to that Transfer ID. So later on you buy a new device and want to play your games there with all your purchases, CG’s, etc. When you Transfer Data, you will put in A1B1C2 on the new device. Once that happens, the new device will give you a new Transfer ID, X5Y8Z7. Now, all that information is connected to X5Y8Z7. If you try to Transfer Data to another device with A1B1C2, it will not work because that ID has already been used. So when you do another Transfer Data to another device, you will have to use X578Z7. At which point, you will then be given another new Transfer ID to use for your next Transfer. Rinse and repeat.

      That’s what it means by only being able to use a Transfer ID once. Once you Transfer Data with it, your information will be locked to the new Transfer ID, and the old one can’t be used anymore to Transfer Data. You will then need to use the new Transfer ID to Transfer Data. Even after you Transfer Data and get a new Transfer ID, you will still retain all past purchases, CG’s, and story progress as well as any new/future purchases, CG’s, and story progress you get while still connected to that Transfer ID.

      • Voltage Inc Gamer

        Wow, that helps a lot! Thanks so much!
        I was worried I wasn’t going to be able to play the stories I bought once I transferred the data. *phew

        • You’re welcome!

          Just a reminder, this doesn’t apply to games with the Coin System (where you have to buy Coins to buy the stories). I can say it works for Lovestruck. But any purchases you make will be connected to your Google or Apple accounts, so you will still keep your purchases even if you lose your Transfer ID’s. Transfer ID’s are only really needed to keep your story progress, CG’s, campaign prizes, etc.

  • Cakechase

    I am sorry to bother you with what may be a super stupid question, but in Samurai love ballad how do i transfer my data? I looked at their page and i did the registration on the transfer data part on my old device, but when i do the same on my new device it just says that the mail address is already in use (which is right coz it’s on my other device). I am so lost. Where do i put in the info to restore my data.

    • Try the Support button at the bottom of the game, and then Transfer Data

      • Cakechase

        When i put the information in to that part on the new phone it doesn’t really do anything. It just says another user data has been registered for this mail adress already, if you wish to overwrite the data, please do so via your email.

        • Er, ok. When you installed the game on your new device, did you tap the button that said Transfer Data from there? It should have given you options to Transfer.

          If anything, it’s best to contact Voltage through their app Support page about it.

          • Cakechase

            Ohhh i didn’t do that. Omg thank you so much. I reinstalled the game again on the new device and then i got the option to transfere. Seriously thank you so much.