How To Contact Voltage Inc.

Because I can’t stress this enough and people still can’t seem to get it in their head that they should not only complain if something really bothers them, but...

Because I can’t stress this enough and people still can’t seem to get it in their head that they should not only complain if something really bothers them, but that they should also make their complaints known upfront to Voltage Inc. themselves.

*Let me say this now in the case that anyone missed the announcement. If you are trying to contact Voltage Inc. for customer support, DO NOT COMMENT ON THEIR FACEBOOK PAGE. They’ve already made it clear that their Facebook page IS NOT a support center and WAS NOT set up to handle customer service inquiries. If you have any questions or need help from the team, USE THE FORMS BELOW OR THE iOS EQUIVALENT. By doing so, you have a better and higher chance to get a reply and get your problems fixed. The Voltage Inc. team DOES NOT answer comments made on their Facebook page. (This does not apply to the Voltage Entertainment USA Inc. Facebook page. Voltage Entertainment does respond to comments on their page.)

So, taken from my previous post and added to, here are ways to contact Voltage Inc. and Voltage Entertainment USA Inc. (Just make sure you put in your e-mail address in the inquiry forms, since it’s not being redirected from inside the apps):

Last Update 9/11/14: Added Enchanted in the MoonlightFirst Love Diaries, and Finally, in Love Again, and Voltage Inc.’s Official Tumblr. If anyone can get me the My Romance e-mail addresses for iOS, I would really appreciate it!

NOTE: The inquiry forms and e-mail addresses are from the Android unless otherwise stated. If someone can get me the links for iUsers, then please do so!

Voltage Inc. games:

Voltage Entertainment USA Inc. games:

I have tried it and they do respond, so if you honestly want them to hear your opinion, LET. THEM. KNOW.

Let me also say this before anyone starts sending them e-mails about how they should stop with the Westernized art: STOP. NOW. I understand that you don’t like the Westernized style and would rather have the Japanese anime art style, but there IS  a market for the Westernized art style, and just because you don’t know or see people around you demanding it doesn’t mean that it’s not there. I’ve already expressed my opinion about this on tumblr, and I feel that if I go more into what I said, it’d be better to make it in it’s own post. So for now, I will just leave that link. But if you feel that you still have a problem with the Westernized art, please let them know how you think they can improve. Don’t just tell them to stop. If you prefer the original art over the Westernized art, then you, like it or not, are NOT their target audience.

If there are errors in the links or if there are broken links, please let me know so I can get them fixed.

Shabby

Anime, Manga, Otoge, Video Games. I rant a lot.
  • Pingback: (Unofficial) FAQ of Voltage Inc. Games | Noobabble()

  • Ichigo

    hey,
    what is I want to pitch an idea to voltage for a story? I am not interested in the money I jst want the story to be made…..

    • Shabby

      Well… uh… hm.

      I… really don’t know what to say to you. ;; The best I can say when it comes to Voltage Inc. is… maybe send them an e-mail and ask about the possibility of them accepting story ideas? The current contest they’re having isn’t open to accepting writing from foreigners, so I honestly don’t know how open they are for accepting story ideas and making them, if at all. I don’t think the contest guarantees the story being made into a game, either (though there have been a couple of games made from last year’s winners in Japan).

      The best this I can say in general is… make it yourself. To be honest, if you really want to get your game published, this is most likely the best route to go with. I haven’t looked into it, but the Lemma Soft Forums are a place where you can get help in developing a visual novel. It’ll take a while and hard work, sure, but that’s probably your best bet. I’m not very familiar with the Otome Game Ideas tumblr, but maybe you can submit yours there, too?

      I hope I was at least a little bit helpful even if I couldn’t help you with Voltage Inc. Good luck with your story, though!

  • Ichigo

    thanx so much :) but also about the contest, when it says in colour..do I really have to colour it? I think my drawing looks better black and white…….

    • Shabby

      Only the color illustration, the one asking of “The boyfriend embraces the heroine from behind her”, has to be in color. The character sheets have to be in black and white.

      Good luck with the contest!

  • Tiffany

    voltage games doesn’t let me buy the characters of the main story, special, sequel, or epilogue please help me and reply back thank you.

    • Shabby

      Have you tried doing what I replied with here?

  • Taz

    Hi Shabby
    I tried using the contacts for Voltage Entertainment that you provided (because I have a bug in my game and it’s making me cry!!!) but the bounce email you get in return says that email is a fake address?

    • Shabby

      Oh gosh, I am so sorry!

      If you don’t mind, would you tell me which address is the one that gives you that response? I just checked back on the Google Play pages, and it looks like the e-mail addresses of some of the games were changed since I last updated this post. I’ll fix them up right away along with the one giving you that response as soon as I can!

      If it’s also of any help, Voltage Entertainment does respond on their facebook page and they also have a new forum, so you might be able to get some customer support from there!

  • Argentum

    All I get is an automatic reply

    • Shabby

      The automatic reply is just to let you know that they’ve received your inquiry. They’ll respond to it as soon as they can, but it may take a while if they already have a lot of inquiries to answer.

  • Choco

    Could you add the Be My Princess PARTY as well? I recently switched phone and they DELETED ALL OF MY HARDWORK since I apparently can’t even transfer my data.

    • Shabby

      Ah, I really need to update this. You can contact the Support for both Be My Princess: PARTY and My Forged Wedding: PARTY here.

      It would really be best to contact them through the app itself so that they know which game you are accessing it from and your account. For the link, try to give them as much information as possible, such as which game and how you wanted to transfer data. If the problem is because you lost/forgot your password or that you never registered a password, you might have to start over. The only other suggestion I have is to go back to your old device and select an option that says “Restore Data” (if the data has been cleared on the game). There’s a chance that your old data might still be on your old device, and restoring it might be able to let you access your account long enough to be able to find a way to transfer to your new device.

      I hope you get a solution soon!

    • Ah, I really need to update this. You can contact the Support for both Be My Princess: PARTY and My Forged Wedding: PARTY here.

      It would really be best to contact them through the app itself so that they know which game you are accessing it from and your account. For the link, try to give them as much information as possible, such as which game and how you wanted to transfer data. If the problem is because you lost/forgot your password or that you never registered a password, you might have to start over. The only other suggestion I have is to go back to your old device and select an option that says “Restore Data” (if the data has been cleared on the game). There’s a chance that your old data might still be on your old device, and restoring it might be able to let you access your account long enough to be able to find a way to transfer to your new device.

      I hope you get a solution soon!

  • Kimberly Allen

    I won’t get any of this game when u buy something the charge two times I’ve unstall almost all of them cause of it

    • Shabby

      I’m sorry to hear that D: You should contact either Voltage Inc. or your app store about it. Hopefully you can get your money back and get it fixed, because that should not be happening.

  • Eliz Maria

    Hi!
    I’m new to buying Voltage games but because I love them so much I spend money for one of them for the first time. I bought 7 rings and a wedding? Anyway, although I purchased it successfully, it doesn’t change to “read the episode” and it just go back to the intro/opening of the game everytime I tap it. So I tried the solutions in their FAQ but it’s not working so I contacted them. They gave me a procedure but it’s still not working. Their last response is to try it with a stable internet connection and keep on trying. I did it several times with a strong internet connection but it’s still the same. The purchased game still won’t open. It always goes back to the intro/opening. :( please help. Thank you very much!

    • Shabby

      Which methods did you use to try and fix it? Are you using Android or iOS, and which version? I know there were problems with Android 5.0+ (Lollipop) and the newest iOS version, though I’m only aware that he games wouldn’t start up.

      The only solutions I have in mind are:

      • -Uninstall and reinstall the game. If you have any saved data that you would like to keep, write down or e-mail to yourself your Transfer ID. If you can, try restarting your device before reinstalling the game.
      • -If you are on Android, go to your Application Manager and clear the Play Store’s cache.
      • -Try deleting any unused/unwanted applications that might be taking up space on your device.

      I’m really sorry to hear that the game isn’t working for you D: I don’t know what could be causing the problem, but I really hope something will work out for you! I’ll try to see what I can do from my side.

    • Eliz Maria

      I’m using android. My phone is samsung 5S and I already tried all of the methods you gave me but sadly, it still won’t work….
      Still, thank you for your reply! ^^
      I’ll keep trying. Hopefully, it will work soon. I’m a fan of yours haha thanks again! ^^

      • Shabby

        Have you updated your phone? You can check what version you have by going to Settings > About device, and finding the number under “Android version”. If 5 is the first number (5.X.X), then you have Lollipop, which still has problems working with the games. It isn’t much, but I hoped that was a bit more help.

        You’re welcome! I really hope you find a solution! Aaaahhhh thank you! ^^

  • Mira

    Hey
    I got a big problem and I hope somebody can help…
    I always had an iPhone but now I switched to an android based phone and naturaly I want to keep playing my beloved otome games – the thing is I downloaded al those voltage games but only one actually works: Sakura amidst chaos. All the other voltage apps won´t even open sometimes the screen stays black sometimes I get the message that there is a third party app interfereing but I don´t know what that means.
    I am so sorry probably I am just too dump or spoiled from the long time I was using ios but I really want to get them running.
    I totally understand that I have to purchase again – that I can´t transfer from IOS to android the problem is getting the app working.

    My phone is the Doogee Valencia 2 with Kitkat4.4.

    Pls help. T_______T

    • Hello!

      Usually the “third party app” message comes up when your device is rooted, but that doesn’t seem to be the case since Sakura Amidst Chaos still works on it.

      You might have to contact Voltage themselves about the problem. All their games should be working on KitKat, so they’re probably your best bet. :

  • Amaya

    Hello. I got a problem with the Sweet Café app. Already tried to contact Voltage through e-mail and tumblr yet zero response. Can’t get customer support through the app as SW crashes on startup. I don’t wish to reinstall as I would lose the stories/pictures as I can’t sent my transfer code. Please help! I got Android version 6.01